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Customer Reviews

Jul 2, 2018

Your info was 100% correct....I have ordered/received a pair of the hinges and my repair guys installed in minutes this last Friday and voila...a working casement window once again.

My repair guys have taken note of our emails and finding a firm that know and can supply Truth Gard hardware. Not one sole in Colorado Springs, Colorado has ever heard of the hardware in my casements. There are now 3 of us in Colorado Spring that now know...and best of all.....at least 3 Colorado Springs homeowners now know of a source for parts.

Thank you again....you solved a lot of aggravation.

Ron Roehrich
Colorado Springs, CO

May 22, 2018

Just wanted to say you guys are very efficient and looking forward to working with you in the future.

Thanks,
Ross Cariveau
Pane in the Glass

May 5, 2018

I wanted to thank you for your help. The hinges arrived quickly and were the correct ones... we now have an operating window again.

John S.

Oct 17, 2017

I just wanted to say "thank you"!

When we moved into this house…the lever was already broken and appeared to have been this way for decades.

This specific awning operator seemed hard to find as the more common version has a larger casing.

The part we ordered from you fit perfectly and I appreciated the quick delivery.

Deborah L Brockman
Cincinnati, OH

Sep 8, 2017

THANK YOU very much for your help on Monday with finding the right color for my Truth Sash Locks. When I opened my order from you, which by the way only took two days to get here, and found that the Clay Sash Locks matched mine, well, you may have heard my cheer all the way across Lake Michigan. The installation went perfectly. It is so nice when you can remove one sash lock and install the new one along with its keeper, all in the original holes.

Thanks again Christine, you were a great help to me. I live in a condo complex of 25 homes and am in the process of writing an e-mail to all of our residents about the Truth sash locks, keepers, and window cranks that you carry.

Chuck Lukas
Appleton, WI

Aug 16, 2017

Success!!!

got the latches today ...thanks again for your help

hated to have to replace an expensive, perfectly good window...because of broken latches

the new ones are a lot better quality...

thanks and regards
Gerd O.

Aug 6, 2017

Operator worked perfectly. Thank you for your online help

Kurt Orcutt
Waterloo, WI

Aug 2, 2017

I just want to tell you the new operators are perfect!! They are so smooth, and look great with the new handles/covers! Thank you for taking the time to find the right ones. =)

Joanne Crocetti
Londonderry, NH

Jul 12, 2017

Hi Greg. I know it's a little thing to you but it was a big thing to finally get some handles that fit our casement windows. They work perfect and we appreciate getting them in a timely manner.

Carl Roestenburg

Jul 29, 2014

Thanks for all the help, they were very easy to install. I just ordered the second set.

Jun 5, 2014

HELLO GREG,
PACKAGE ARRIVED TODAY AND FIRST WINDOW IS WORKING.

THANKS,
ART

Nov 11, 2013

Great! Thanks again. You made this so much easier. Please get this message to the powers that be. Having you identify these parts this way is incredibly help full and makes it easy to buy repair parts through your site.

Sincerely
Ken

Sep 26, 2013

Thank you so much for your kindness and professionalism, I have a lot of windows and if I ever need another part, I know who I can turn to and count on! Thanks again Robert Brooke & Assoc.

Dan

Sep 23, 2013

Got the latch and it worked perfect. Thank you for your help!

Christopher

Aug 29, 2013

Aloha Greg got the hardware today awesome! It fit like a glove really appreciate the GREAT service more than you know again mahalo.

Jamie

Jul 26, 2013

Thank you for the excellent service. Ordered operators 7-23-13 arrived 7-25-13 installed same day ,working great. Very satisfied with your handling of my order.

Jesse

Jun 30, 2013

The awning window operator arrived promptly, installed easily, and now our window operates perfectly again.

Many Thanks,
Karl , AIA

Jun 5, 2013

I just put the window back together. Not bad for an 80 year old widow!!! Many thanks again for all your help.

Marie

Apr 3, 2013

You remain my hero just installed the window latch and it works perfectly! The one you set with the keeper is the one that fit - the one marked Acorn didn't. So I owe you for the one you sent that worked and would like to return the one that didn't . Also I would like to send a letter to your boss and tell him/her what wonderful customer service you provided.

I thank you for all your assistance - just let me know what I owe you and I will drop that in the mail - many thanks!

Dec 19, 2012

I just want to thank you for the great service I received. After a lot of searching for the items I needed, I hoped to make my purchase through RBA because of your return policy. I was a little unsure if I was purchasing the correct replacement parts and nearly every other site had a restocking fee for returns. The item part fits my three windows perfectly and delivery was prompt. Thank you again. I hope all is well in Michigan.

Heather

Sep 25, 2012

I just wanted to thank you for your very quick service in sending me a pair of window hinges to Vancouver, Canada. I had looked everywhere here for them to no avail, so it was fantastic to find them on your website, and then the order and delivery process was flawless. Thanks!

Gary

Jul 25, 2012

I am writing to thank you once again for your wonderful help. The window part you sent worked perfectly, so you can add the Truth 31706 to your catalog with confidence. Thanks again for going the extra mile!

Sincerely,
Susan

Jul 10, 2012

Thank you for getting back to me about the sash locks so fast. I ordered (6) of them.

My client is very impressed with me as I am with you guys. Great service!

Thanks again.
Dennis

Jun 27, 2012

Thank you so much for all of your help in finding the replacement hinge for my window. It arrived this morning and my window is back where it belongs!! I am truly impressed with the customer service that I received!

Sincerely,
Julia
New Albany, OH

May 31, 2012

Just wanted to thank you for the window cranks. They work great and installed easy. I apprecitate your help.

Best Regards,
Frank

May 26, 2012

Excellent job. I received my package this afternoon and within an hour had all three windows open and closed.

Wonderful doing buisness with you. If I should every need any window item I will look to your site first.

thanks again
Mike and Kelly